Overview
PortfolioPro provides custom-built portfolio websites. Because each project involves significant time and effort specific to each client, our refund policy reflects the nature of custom service work.
Before Work Begins
If you cancel your order before we have started work on your project (before we begin designing or building your site), you are eligible for a partial refund of ₹5,000. The remaining amount covers administrative costs, domain registration if already purchased, and initial processing.
After Work Has Started
Once work has commenced on your portfolio — including design, development, or domain purchase — no refund is available. This is because custom work cannot be resold or reused for another client.
After Delivery
After the completed portfolio has been delivered to you, no refund is applicable. We encourage you to use your 2 included revision rounds and 1 month of support to ensure the final result meets your expectations.
What "Work Started" Means
Work is considered started when any of the following have occurred:
- Your resume has been reviewed and the design process has begun
- The .in domain has been purchased on your behalf
- Any design mockup or code has been written for your project
- GitHub profile optimization has been initiated
Exceptions
If we are unable to deliver your portfolio within 14 days of receiving your resume (due to reasons on our end), you are eligible for a full refund. This does not apply if delays are caused by late client feedback or missing information.
How to Request a Refund
To request a refund, contact us within 48 hours of payment via:
- WhatsApp: +91 88303 76414
- Email: pramodtidkework@gmail.com
Please include your name, order details, and reason for cancellation. Approved refunds will be processed within 5–7 business days to your original payment method.
Our Commitment
We are committed to delivering a portfolio you are proud of. If you have concerns about the quality of work at any stage, please reach out before requesting a refund — we will do everything we can to make it right within the agreed scope.
Last updated: May 2025